SERVICE UPDATES
Before you visit, check the information on this page for current service details.
Student Central reduced hours (Monday 16 March)
Due to unforeseen circumstances the Student Hub will operate under reduced hours for Monday 16 March. Please refer to the table below for how to contact the team during this time.
Allianz OSHC representative unavailable
The Allianz OSHC representative will be unavailable at the Student Hub on Thursday 12 March and Friday 13 March 2026. You can contact Allianz using the details on the , or visit the Student Hub when the representative returns the following week.
The Student Hub is located on the University's Acton campus. We acknowledge the Ngunnawal and Ngambri peoples as Custodians of this land and recognise their continuing connection to Country. Learn how Country sustains learning and community at ANU.
The Student Hub is a meeting place where people come to get things sorted. If something about university life feels confusing, complicated or unresolved, our staff are here to help you work through it.
Whether you are a prospective student, current student, graduate or visitor, the Student Hub connects you with ANU services that can help answer questions, resolve issues and guide you to the right support.
Opening hours
Week 3, Semester 1 2026
| Date | Student Hub | Student Central | Service Desk (IT) | Accommodation | Allianz OSHC |
|---|---|---|---|---|---|
| Mon 9 March | CLOSED for | ||||
| Tues 10 March | 10am - 4pm | 10am - 4pm | 10am - 12pm 1 - 4pm | 10am - 12pm 1 - 4pm | 10am - 12:30pm 1:30 - 4pm |
| Wed 11 March | 10am - 5pm | 10am - 5pm | 10am - 4pm | 10am - 12pm 1 - 4pm | 10am - 12:30pm 1:30 - 5pm |
| Thurs 12 March | 10am - 4pm | 11am - 2pm | 10am - 4pm | 10am - 12pm 1 - 4pm | Closed |
| Fri 13 March | 10am - 4pm | 10am - 4pm | 10am - 12pm 1 - 4pm | 10am - 12pm 1 - 4pm | Closed |
Week 4, Semester 1 2026
| Date | Student Hub | Student Central | Service Desk (IT) | Accommodation | Allianz OSHC |
|---|---|---|---|---|---|
| Mon 16 March | 10am - 4pm | 11am - 2pm (face-to-face) 2pm - 4pm (telephone) | 10am - 4pm | 10am - 12pm 1 - 4pm | 2:30 - 4pm |
| Tues 17 March | 10am - 4pm | 10am - 4pm | 10am - 4pm | 10am - 12pm 1 - 4pm | 10am - 12:30pm 1:30 - 4pm |
| Wed 18 March | 10am - 5pm | 10am - 5pm | 10am - 4pm | 10am - 12pm 1 - 4pm | 2:30 - 5pm |
| Thurs 19 March | 10am - 4pm | 10am - 4pm | 10am - 4pm | 10am - 12pm 1 - 4pm | Closed |
| Fri 20 March | 10am - 4pm | 10am - 4pm | 10am - 12pm 1 - 4pm | 10am - 12pm 1 - 4pm | 10am - 12:30pm 1:30 - 4pm |
We are closed on and during the University end of year shutdown.
Check Service Updates at the top of this page for any unplanned changes to operating hours.
Location & Access
Location
The Student Hub is located on the ANU Acton Campus, on Ngunnawal and Ngambri Country.
Level 1, Di Riddell Student Centre (Building 154)
154 University Avenue, Kambri
Acton ACT 2601
Open Student Hub location in Apple Maps
Open Student Hub location on the ANU Campus Map
Physical Access
The Student Hub has lift access, automatic doors, step-free entry and wide walkways suitable for mobility devices and prams. These features also provide access to nearby bathrooms and the parents and carers room (see Bathrooms below).
If you arrive via Joplin Lane on the lower ground level (near the underground car park, supermarket and food outlets), you can reach the Student Hub by:
- using the stairs, or
- selecting Level 1 in the lift next to the Chatime store.
For parking information, accessible paths and public transport routes, see the .
Sensory and communication support
If you would be more comfortable with a quieter space, a private room, extra time, or support with communication, please let us know at check-in. You are welcome to share as much or as little as you like.
The Student Hub can be busy at certain times. If noise, crowds or waiting are difficult for you, please tell us at check-in or contact Student Central before your visit and we will do our best to support you.
Bathrooms
Bathrooms, including accessible bathrooms, are located immediately next to the Student Hub on Level 1.
A gender-neutral bathroom and a parents and carers room are located on Level 2 and can be accessed by lift from the Student Hub foyer.
Services in the Student Hub:
Student Central
General enquiries, administrative support, student ID cards, forms and advice.
Student ID card collection
From 2 March, student ID card collection returned to our standard drop-in service at the Student Hub during opening hours.
More information: Student Central
ANU Service Desk (IT support)
Help with passwords, multi-factor authentication, Wi-Fi and system access.
More information:
University Accommodation
Support with on-campus accommodation offers, scholarships, early contract changes and hall-related enquiries.
More information:
Allianz OSHC representative
Help with Allianz Overseas Student Health Cover.
More information:
Step-by-step guide to visiting the Student Hub
Step 1 - Before you arrive
Please bring:
- your Student ID card (or government-issued photo ID if replacing your Student ID card)
- any documents related to your enquiry
If you need IT support, also bring:
- your device and charger
- your phone for multi-factor authentication (MFA) codes
Step 2 - Check-in when you arrive
- Scan the QR code
This opens the Student Hub check-in form on your device. If you prefer, or cannot use your own device, staff at the desk closest to the welcome point can check you in.
- Complete the check-in form.
You can tell us your preferred name, what you need help with, and whether you would like any access adjustments. You can also request a quieter callout or a visual cue instead of your name being spoken.
- Find a seat or space in our waiting area.
When it is your turn, a staff member will come to the waiting area and use the option you selected.
Please note: last check-in each day is 15 minutes before closing time.